Customer support built for the trading industry.
Evest Assist trains support teams specifically for forex brokers, prop trading firms, and crypto exchanges — fluent in verification, platform issues, and payout questions from day one.
Support Operation · Example Walkthrough
Resolve what you can. Escalate what you should. Never guess.
Illustrative walkthrough, not a live account.
Built around the way trading businesses actually operate.
Forex & CFD Brokers
Account verification, deposits and withdrawals, platform troubleshooting.
Explore Forex & CFD BrokersCrypto Exchanges
Wallet and transaction queries, verification, platform access.
Explore Crypto ExchangesSupport operations, not just agents.
Live Chat & Messaging Support
Real-time conversations across the channels your traders actually use.
Email & Ticket Support
Structured handling that doesn't lose track of a case.
Account & Verification Support
The highest-volume, highest-friction part of any trading business's support load.
Escalation & Complaint Handling
A defined path for anything a frontline agent shouldn't resolve alone.
Your customers don’t send tickets. They send problems.
Why hasn't my withdrawal arrived?
My verification was rejected — now what?
I can't log in during a live trade.
Why is my payout different from what I expected?
Every agent is trained on trading operations before they're trained on anything else.
Business & Platform Immersion
Learning your business, your platforms, and your customers before anything else.
Terminology & Compliance Training
Trading vocabulary and the exact compliance boundaries agents must never cross.
Workflow & Escalation Training
The specific workflows your operation runs, and when to hand something up.
Supervised Practice
Real conversations, reviewed before an agent handles anything unsupervised.
Live Support & Ongoing Coaching
Live from day one, with coaching that continues for as long as the engagement runs.
Business & Platform Immersion
Learning your business, your platforms, and your customers before anything else.
Terminology & Compliance Training
Trading vocabulary and the exact compliance boundaries agents must never cross.
Workflow & Escalation Training
The specific workflows your operation runs, and when to hand something up.
Supervised Practice
Real conversations, reviewed before an agent handles anything unsupervised.
Live Support & Ongoing Coaching
Live from day one, with coaching that continues for as long as the engagement runs.
When something needs more than a frontline answer.
- 1. Customer contacts support
- 2. Frontline agent responds
- 3. Is it a known workflow?
- Yes → Resolved
- No → Escalated to your designated contact→ Resolved → Knowledge base updated
Built with the discipline your customers' data deserves.
Confidentiality and NDA commitments before any access is granted.
Defined, role-based access — agents see only what their role requires.
Escalation paths for anything touching compliance, verification, or financial decisions.
A process built to adapt to your specific regulatory environment, since Evest Assist works internationally rather than assuming one jurisdiction's rules.
Why Evest Assist exists.
Trading businesses have always faced the same choice: build support in-house and carry the overhead, or hand it to a general outsourcing vendor and hope the agents figure out what a margin call is. Evest Assist exists because neither option is good enough.
Read our full storyCommon questions.
Can you cover multiple time zones and languages?
Coverage hours are scoped to your specific operation. At launch, support is provided in English, with additional languages added as the team grows.
How quickly can a team be live?
Within 24 hours of a signed agreement, your support team can be live and taking conversations.
How does pricing work?
Pricing is based on the size and scope of your support needs — a package structure built around agent count and coverage, tailored into a specific quote.
Let’s talk about your support operation.
Tell us about your business and current setup — we’ll come prepared to talk specifics, not generic pitches.